• Agreed Ways of Working in Care Settings
• Duty of Care 
• Effective Communication

Mental health is a vital part of overall well-being, affecting how people think, feel, and cope with daily life. For healthcare support workers, understanding mental health is essential because they often care for individuals who…

• Employers and employees’ responsibilities under relevant national Health & Safety legislation
• The principles of safer moving & handling
• Ergonomic approach for moving and handling activities to support musculo-skeletal health

• Support the development of children & young people to achieve their learning potential
• Safeguarding and protection of children and young people in residential childcare
• Supporting children and young people who have experienced harm and abuse

• Safeguarding welfare of children
• Introductory awareness of sensory loss 
• Understand how play forms part of a child's development

• Undertake, promote and support continuing Professional Development
• Develop and support Health and Safety practice and lead risk management
• Understand, lead and support effective information sharing, positive relationships and communication system

• Business and Resource Management 
• Continuous Development 
• Continuous Improvement and Change 

• Agreed Ways of Working in Care Settings
• Duty of Care 
• Effective Communication

• Defining challenging behaviours & learning positive strategies for conflict resolution

• Understanding Oxygen Therapy
• Oxygen Therapy Equipment
• Safety Considerations

• Understanding conflict in the work place
• De-escalation skills
• Positive communication

• Importance of data handling in healthcare settings
• Confidentiality
• Legislation